Guided Pilot Refund Policy

Last updated August 19, 2026

Before onboarding begins

A full refund is available when requested within seven calendar days of payment and before Haywood begins the onboarding or configuration-review work.

After onboarding begins

Payments for completed onboarding, analysis, workshops, and written deliverables are non-refundable. If Haywood cannot provide the agreed pilot, the unused portion will be refunded.

How to request a refund

Email hello@haywoodmgmtllc.com from the work email used at checkout and include the Stripe receipt number. Do not send card details.